This report provides guidelines for meeting moderators and meeting participants using parallel chat in video meetings for work. It draws on a large-scale (N=849) study of Microsoft employees’ experiences of all-remote meetings during COVID-19. The report covers chat issues before, during, and after the meeting. There is an emphasis on accessibility practices for ensuring that parallel chat is inclusive of people with a range of abilities.
@techreport{gillett2021parallel,
author = {Gillett, Sharon and Bragg, Danielle and Baym, Nancy and Bergmann, Rachel and Sarkar, Advait and Rintel, Sean and Sellen, Abigail},
title = {Parallel Meeting Chat Guide for Moderators and Participants},
institution = {Microsoft Research},
year = {2021},
month = {February},
url = {https://www.microsoft.com/en-us/research/publication/parallel-meeting-chat-guide-for-moderators-and-participants/},
number = {2021-02-FOW-SIM2},
}