Conversational management of network trouble perturbations in personal videoconferencing

Authors: Sean Rintel

Venue: CHI 2010

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Abstract

Domestic personal videoconferencing (PV) is vulnerable to network trouble perturbations. This paper shows that long-distance couples treat perturbations as a matter of social management as much as technological resolution. Three management strategies are illustrated: technology-oriented remedies, content-oriented remedies, and non-remedial accounts for trouble. All three involve collaborative work to account for the effect of technology on conversational continuity and the relationship.

Citation

E. Sean Rintel. 2010. Conversational management of network trouble perturbations in personal videoconferencing. In Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction (OZCHI '10). Association for Computing Machinery, New York, NY, USA, 304–311. https://doi.org/10.1145/1952222.1952288

BibTeX

@inproceedings{rintel2010conversational,
author = {Rintel, Sean},
title = {Conversational management of network trouble perturbations in personal videoconferencing},
organization = {ACM},
booktitle = {CHI 2010},
year = {2010},
month = {December},
url = {https://www.microsoft.com/en-us/research/publication/conversational-management-of-network-trouble-perturbations-in-personal-videoconferencing/},
}

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